Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013
On online dispute resolution for consumer disputes
and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)- Recitals
CHAPTER I — GENERAL PROVISIONS
CHAPTER II — ODR PLATFORM
- Article 5 — Establishment of the ODR platform
- Article 6 — Testing of the ODR platform
- Article 7 — Network of ODR contact points
- Article 8 — Submission of a complaint
- Article 9 — Processing and transmission of a complaint
- Article 10 — Resolution of the dispute
- Article 11 — Database
- Article 12 — Processing of personal data
- Article 13 — Data confidentiality and security
- Article 14 — Consumer information
- Article 15 — Role of the competent authorities
CHAPTER III — FINAL PROVISIONS
- Final
- ANNEX — Information to be provided when submitting a complaint