Deutsch
Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013
On alternative dispute resolution for consumer disputes
and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)- Recitals
CHAPTER I — GENERAL PROVISIONS- CHAPTER II — ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES
- CHAPTER III — INFORMATION AND COOPERATION
- Article 13 — Consumer information by traders
- Article 14 — Assistance for consumers
- Article 15 — General information
- Article 16 — Cooperation and exchanges of experience between ADR entities
- Article 17 — Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
- CHAPTER IV — THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION
- CHAPTER V — FINAL PROVISIONS
- Final