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Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011
On consumer rights,
amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance)Consumer Rights Directive
- Recitals
CHAPTER I — SUBJECT MATTER, DEFINITIONS AND SCOPE- CHAPTER II — CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS
- CHAPTER III — CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS
- Article 6 — Information requirements for distance and off-premises contracts
- Article 6a — Additional specific information requirements for contracts concluded on online marketplaces
- Article 7 — Formal requirements for off-premises contracts
- Article 8 — Formal requirements for distance contracts
- Article 9 — Right of withdrawal
- Article 10 — Omission of information on the right of withdrawal
- Article 11 — Exercise of the right of withdrawal
- Article 12 — Effects of withdrawal
- Article 13 — Obligations of the trader in the event of withdrawal
- Article 14 — Obligations of the consumer in the event of withdrawal
- Article 15 — Effects of the exercise of the right of withdrawal on ancillary contracts
- Article 16 — Exceptions from the right of withdrawal
- CHAPTER IV — OTHER CONSUMER RIGHTS
- CHAPTER V — GENERAL PROVISIONS
- CHAPTER VI — FINAL PROVISIONS
- ANNEX I — Information concerning the exercise of the right of withdrawal
- ANNEX II