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Services Directive
Article 22

Article 22 — Information on providers and their services

  1. Member States shall ensure that providers make the following information available to the recipient:
    1. the name of the provider, his legal status and form, the geographic address at which he is established and details enabling him to be contacted rapidly and communicated with directly and, as the case may be, by electronic means;
    2. where the provider is registered in a trade or other similar public register, the name of that register and the provider's registration number, or equivalent means of identification in that register;
    3. where the activity is subject to an authorisation scheme, the particulars of the relevant competent authority or the single point of contact;
    4. where the provider exercises an activity which is subject to VAT, the identification number referred to in Article 22(1) of Sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the Member States relating to turnover taxes – Common system of value added tax: uniform basis of assessment(1);
    5. in the case of the regulated professions, any professional body or similar institution with which the provider is registered, the professional title and the Member State in which that title has been granted;
    6. the general conditions and clauses, if any, used by the provider;
    7. the existence of contractual clauses, if any, used by the provider concerning the law applicable to the contract and/or the competent courts;
    8. the existence of an after-sales guarantee, if any, not imposed by law;
    9. the price of the service, where a price is pre-determined by the provider for a given type of service;
    10. the main features of the service, if not already apparent from the context;
    11. the insurance or guarantees referred to in Article 23(1), and in particular the contact details of the insurer or guarantor and the territorial coverage.
  2. Member States shall ensure that the information referred to in paragraph 1, according to the provider's preference:
    1. is supplied by the provider on his own initiative;
    2. is easily accessible to the recipient at the place where the service is provided or the contract concluded;
    3. can be easily accessed by the recipient electronically by means of an address supplied by the provider;
    4. appears in any information documents supplied to the recipient by the provider which set out a detailed description of the service he provides.
  3. Member States shall ensure that, at the recipient's request, providers supply the following additional information:
    1. where the price is not pre-determined by the provider for a given type of service, the price of the service or, if an exact price cannot be given, the method for calculating the price so that it can be checked by the recipient, or a sufficiently detailed estimate;
    2. as regards the regulated professions, a reference to the professional rules applicable in the Member State of establishment and how to access them;
    3. information on their multidisciplinary activities and partnerships which are directly linked to the service in question and on the measures taken to avoid conflicts of interest. That information shall be included in any information document in which providers give a detailed description of their services;
    4. any codes of conduct to which the provider is subject and the address at which these codes may be consulted by electronic means, specifying the language version available;
    5. where a provider is subject to a code of conduct, or member of a trade association or professional body which provides for recourse to a non-judicial means of dispute settlement, information in this respect. The provider shall specify how to access detailed information on the characteristics of, and conditions for, the use of non-judicial means of dispute settlement.
  4. Member States shall ensure that the information which a provider must supply in accordance with this Chapter is made available or communicated in a clear and unambiguous manner, and in good time before conclusion of the contract or, where there is no written contract, before the service is provided.
  5. The information requirements laid down in this Chapter are in addition to requirements already provided for in Community law and do not prevent Member States from imposing additional information requirements applicable to providers established in their territory.
  6. The Commission may, in accordance with the procedure referred to in Article 40(2), specify the content of the information provided for in paragraphs 1 and 3 of this Article according to the specific nature of certain activities and may specify the practical means of implementing paragraph 2 of this Article.