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Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002
On universal service and users' rights relating to electronic communications networks and services (Universal Service Directive)
- Recitals
CHAPTER I — SCOPE, AIMS AND DEFINITIONS- CHAPTER II — UNIVERSAL SERVICE OBLIGATIONS INCLUDING SOCIAL OBLIGATIONS
- Article 3 — Availability of universal service
- Article 4 — Provision of access at a fixed location and provision of telephone services
- Article 5 — Directory enquiry services and directories
- Article 6
- Article 7 — Measures for disabled end-users
- Article 8 — Designation of undertakings
- Article 9 — Affordability of tariffs
- Article 10 — Control of expenditure
- Article 11 — Quality of service of designated undertakings
- Article 12 — Costing of universal service obligations
- Article 13 — Financing of universal service obligations
- Article 14 — Transparency
- Article 15 — Review of the scope of universal service
- CHAPTER III
- CHAPTER IV — END-USER INTERESTS AND RIGHTS
- Article 20 — Contracts
- Article 21 — Transparency and publication of information
- Article 22 — Quality of service
- Article 23 — Availability of services
- Article 23a — Ensuring equivalence in access and choice for disabled end-users
- Article 24 — Interoperability of consumer digital television equipment
- Article 25 — ►M1 Telephone directory enquiry services◄
- Article 26 — Emergency services and the single European emergency call number
- Article 27 — European telephone access codes
- Article 27a — Harmonised numbers for harmonised services of social value, including the missing children hotline number
- Article 28 — Access to numbers and services
- Article 29 — Provision of additional facilities
- Article 30 — Facilitating change of provider
- Article 31 — Must carry obligations
- CHAPTER V — GENERAL AND FINAL PROVISIONS
- Article 32 — Additional mandatory services
- Article 33 — Consultation with interested parties
- Article 34 — Out-of-court dispute resolution
- Article 35 — Adaptation of annexes
- Article 36 — Notification, monitoring and review procedures
- Article 37 — Committee procedure
- Article 38 — Transposition
- Article 39 — Entry into force
- Article 40 — Addressees
- ANNEX
- ANNEX I — DESCRIPTION OF FACILITIES AND SERVICES REFERRED TO IN ARTICLE 10 (CONTROL OF EXPENDITURE), ARTICLE 29 (ADDITIONAL FACILITIES) AND ARTICLE 30 (FACILITATING CHANGE OF PROVIDER)
- ANNEX II — INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 21
- ANNEX III — QUALITY OF SERVICE PARAMETERS
- ANNEX IV — CALCULATING THE NET COST, IF ANY, OF UNIVERSAL SERVICE OBLIGATIONS AND ESTABLISHING ANY RECOVERY OR SHARING MECHANISM IN ACCORDANCE WITH ARTICLES 12 AND 13
- ANNEX V — PROCESS FOR REVIEWING THE SCOPE OF UNIVERSAL SERVICE IN ACCORDANCE WITH ARTICLE 15
- ANNEX VI — INTEROPERABILITY OF DIGITAL CONSUMER EQUIPMENT REFERRED TO IN ARTICLE 24