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eCommerce Directive
Article 10

Article 10 — Information to be provided

  1. In addition to other information requirements established by Community law, Member States shall ensure, except when otherwise agreed by parties who are not consumers, that at least the following information is given by the service provider clearly, comprehensibly and unambiguously and prior to the order being placed by the recipient of the service:
    1. the different technical steps to follow to conclude the contract;
    2. whether or not the concluded contract will be filed by the service provider and whether it will be accessible;
    3. the technical means for identifying and correcting input errors prior to the placing of the order;
    4. the languages offered for the conclusion of the contract.
  2. Member States shall ensure that, except when otherwise agreed by parties who are not consumers, the service provider indicates any relevant codes of conduct to which he subscribes and information on how those codes can be consulted electronically.
  3. Contract terms and general conditions provided to the recipient must be made available in a way that allows him to store and reproduce them.
  4. Paragraphs 1 and 2 shall not apply to contracts concluded exclusively by exchange of electronic mail or by equivalent individual communications.